Terms & Conditions

Important Notice: Cash Payments

Please note that we are unable to provide change for cash payments. We kindly ask that you bring the exact amount if paying by cash.

We accept all major credit and debit cards.

While we take great care in the firing process, occasionally items can get damaged or broken. In these instances, we will happily offer you a replacement piece to paint. However, we are unable to offer refunds for the item in question. 

If you choose to have your items posted back to you, please be aware that we cannot take responsibility for any damages that may occur during transit. 

Booking Time Commitment:
Your booking at Pickwick Pottery Painting secures a specific time slot to ensure a smooth and enjoyable experience for all our guests. If you are more than 30 minutes late, we may not be able to hold your slot, and you may need to rebook for another time. Rebooking will depend on availability, and we’ll do our best to accommodate you. If you call and let us know you will be late, we will do our best to hold your slot if there is no booking directly after yours. Please contact us as soon as possible so we can try to adjust accordingly.

We appreciate your understanding and look forward to welcoming you to Pickwick Pottery Painting!