Terms & Conditions

Please note that we are unable to provide change for cash payments. We kindly ask that you bring the exact amount if paying by cash.

We accept all major credit and debit cards.

Often in ceramics, the pot comes out slightly different to how it went in. Things can change shape and colour. This is the gamble you have with pottery! While we take great care in the firing process, occasionally items can get broken. In these instances, we will happily offer you a replacement piece to paint. However, we are unable to offer refunds for the item in question. 

If you choose to have your items posted back to you, please be aware that we cannot take responsibility for any damages that may occur during transit. 

Booking Time Commitment:
Your booking at Pickwick Pottery Painting secures a specific time slot to ensure a smooth and enjoyable experience for all our guests. If you are more than 30 minutes late, we may not be able to hold your slot, and you may need to rebook for another time. Rebooking will depend on availability, and we’ll do our best to accommodate you. If you call and let us know you will be late, we will do our best to hold your slot if there is no booking directly after yours. Please contact us as soon as possible so we can try to adjust accordingly.

All deposits paid to secure bookings at Pickwick Pottery Painting are non-refundable.

Booking Confirmation: A deposit is required to confirm your booking. Without payment, we cannot guarantee your slot.

Rescheduling: If you wish to reschedule your booking, we require at least 48 hours notice. Your deposit can be transferred to a new date, subject to availability.

Cancellations: In the event of cancellation, your deposit will not be refunded.

No-Shows: Failure to attend your booking without prior notice will result in the forfeiture of your deposit.

By paying the deposit, you agree to these terms and conditions.

We appreciate your understanding and look forward to welcoming you to Pickwick Pottery Painting!